Privacy Policy

Who this notice covers

This notice applies to the Vital Home Solutions website associated with vitalhomeinsights.com. For questions about this notice or privacy, call (614) 610-1414.

Forms and address autofill

The inquiry form asks for your name, property address, preferred contact information, sale timing, and optional notes. We use submitted details to understand your property, respond to your request, and follow up using your selected contact method. Sending an inquiry alone does not enroll you in SMS or commit you to a sale. Text updates require the separate optional SMS consent checkbox. Please do not include financial account numbers, identity documents, or other sensitive records.

Entries stay in this page until you select “Send my request.” That action sends your entered details through Web3Forms, which processes and stores the submission and delivers an email notification to our team. The form also sends an inquiry reference and the website address, without the page’s query string. If you select SMS updates, the submission additionally includes your mobile number, affirmative checkbox selection, the disclosure text and its version, the source page, and a browser-generated UTC timestamp of the first send attempt. If you leave SMS unchecked, the submission records that SMS consent was not granted. A timestamp supplied by your browser is a record of that submission, not independent verification of your identity or ownership of the number. The website code does not log form contents or store drafts in cookies or local storage. Clearing an unsent draft removes it from the page; it does not delete an inquiry already submitted. Your browser may separately retain autofill information.

The address fields support saved-address autofill when your browser provides it. Google address suggestions are currently disabled. The website does not send address queries to Google in this configuration.

SMS privacy and consent

You may separately choose to receive SMS from Vital Home Solutions about your property inquiry, appointment scheduling and reminders, and related property discussions or transaction updates. Message frequency varies based on your inquiry and conversation. Message and data rates may apply. SMS consent is optional and is not a condition of submitting an inquiry, purchasing goods or services, or selling a property. Choosing email or a phone call does not grant SMS consent.

We do not sell, rent, or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent are excluded from any other sharing of information described in this notice. Providers may process mobile numbers, consent records, and message content solely on our behalf to deliver inquiries or messages, maintain records, and support this program; they receive no permission to use that information for their own marketing.

Website consent records are included in your Web3Forms submission and the email notification sent to our team. Our team may use those records in PropXPro CRM, and Twilio processes SMS sent through the connected account. Inquiry and consent records follow the retention and request process described under Your choices and updates below. We do not send SMS solely because you supplied a number for a phone call.

Reply STOP to unsubscribe from texts or HELP for assistance. You may also call (614) 610-1414 for help or to withdraw SMS permission. See our SMS Terms. SMS permission is effective only for the identified Vital Home Solutions program.

Automated chat

The chat guide uses prepared answers in your browser. It does not connect you with a live representative or an external AI provider. Questions and answers remain in the current page, are not sent to our team, and are not saved as a chat history. Select Clear conversation to remove the visible messages. Please do not enter sensitive information.

Hosting, cookies, and third parties

The hosting service may process routine request information, such as IP address, browser details, requested pages, and access times, to deliver and secure the site. The hosting service may use necessary cookies or storage for security and operation. Those services manage their own retention and practices.

We use Web3Forms for inquiry delivery and storage, and our email provider to receive and manage notifications. Web3Forms and its service providers may process submission contents and request information, such as IP address, for delivery and spam prevention. Data may be processed outside your country. We have not added advertising trackers, analytics scripts, or a live-chat service.

Calls and external links

A call link opens your device’s calling application. Calls are separate from the inquiry form and chat; the business and telephone providers may process information associated with a call. This notice does not describe a call-recording or telephone-automation policy. Ask our team about those practices before providing sensitive information.

Other websites linked here have their own privacy practices.

Your choices and updates

You may browse without submitting information, clear unsent form details or the chat, manage browser autofill, or contact us by phone. For questions, corrections, or deletion requests relating to an inquiry, call (614) 610-1414. Include your inquiry reference if available; do not send sensitive documents for an initial request.

Web3Forms is currently configured to retain submissions for up to three years unless deleted earlier; its free dashboard shows a shorter history window. Email notifications are separate copies that we retain as needed to respond, maintain relevant business records, and meet applicable obligations. Deleting a provider record does not automatically delete an email copy. Contact us about removing your information from the systems we control. This site is intended for adults considering a property transaction. We will update this notice when our practices change.